Universal Fine Print and Sheldrakes Seasonal Steals FAQ

Seasonal Steals

Specific Fine Print

May buy multiples as gifts. Drinks & service charge not included. Advance booking required by email on bookings@sheldrakesrestaurant.co.uk Luxury Afternoon Tea, valid Monday-Saturday  (2.30pm-5.00pm)
Three Course Al a Carte Menu for £25, valid everyday (12.00pm-10pm)  Excludes Bank Holidays and special days at the discretion of the management, Not valid with other offers, 10% service charge will be added to the final bill.

The following restrictions apply to every ‘Seasonal Steal’, unless specifically contradicted on the specific deal:

> The Sheldrakes Seasonal Steals cannot be exchanged for cash. (This is subject to our Refund Policy).

> The Sheldrakes Seasonal Steals are redeemable in its entirety only and may not be redeemed incrementally.

> The Sheldrakes Seasonal Steals do not cover additional tax, service charge or gratuity.

> The Sheldrakes Seasonal Steals cannot be combined with other offers, except as permitted by the merchant.

> The Sheldrakes Seasonal Steals cannot be used or booked until the day after purchase.

> All bookings to exchange Sheldrakes Seasonal Steals for services are subject to availability of any particular time/date. Available space may be limited if you book near the end of the Sheldrakes Seasonal Steals validity period. In such instances Sheldrakes Restaurant Ltd reserves the right to refund unredeemed Sheldrakes Seasonal Steals in Sheldrakes Seasonal Steals credit.

> The Sheldrakes Seasonal Steal is not valid for commercial use.

> Sheldrakes Restaurant Ltd is the owner and operator of this website. In order to help you understand the relevant parties and legal obligations associated with using and purchasing from the Sheldrakes Restaurant Ltd website, please read and review the following legal documents:

Sheldrakes Seasonal Steal (Sheldrakes Restaurant Ltd) Site and Service Terms of Use: You agree to the terms of this document whenever you use any aspect of the website or the Seasonal Steal offers, irrespective of what you purchase from the website (if anything).

Sheldrakes Seasonal Steal Voucher Terms of Sale: You agree to the terms of this document if you purchase a voucher from Sheldrakes Restaurant Ltd.


Deal FAQ

The following answers apply to all deals, unless specifically contradicted in the Fine Print.

What is being offered for sale?

What is being offered for sale is a Sheldrakes Seasonal Steal (i.e. a credit voucher) for a product or service as described in the deal – as long as there are still Sheldrakes Seasonal Steals available within the deal.

How many Sheldrakes Seasonal Steals are available for any deal?

Each deal for Sheldrakes Seasonal Steal has a fixed ‘capacity’ limit which the relevant business has agreed that Sheldrakes Ltd may offer for sale. We do not disclose that figure, which is commercially sensitive.

Do I need to mention Sheldrakes Seasonal Steal when booking?

Yes. Please always quote your voucher number which is in the confirmation email you receive after you purchase your Sheldrakes Seasonal Steal.

How do I redeem my voucher?

Redeeming your Sheldrakes Seasonal Steal voucher is easy.

1) After payment, you will receive a confirmation email with your unique Sheldrakes Seasonal Steal voucher number.

2) Email bookings@sheldrakesrestaurant.co.uk to book a table & quote your unique voucher  number. In your email please mention that you have bought a voucher from our website, and make sure you give us your voucher code, which you can find at the top of your confirmation email.

3) We will contact you to confirm your booking.

4) When you visit our restaurant, please make sure you print out and bring your PayPal payment notification email with you.

 Can I give this Sheldrakes Seasonal Steal as a gift?

Yes, dont worry if your name is on the Sheldrakes Seasonal Steal you are giving. As long as the unique order number hasn’t been used yet, anyone you give the Sheldrakes Seasonal Steal to won’t have a problem redeeming it when they email us to book a table.

The Fine Print says “Limit 1 per person. May buy multiple as gifts.” Can I buy myself some Sheldrakes Seasonal Steals as gifts to myself and use more than one for myself?

No. If the Fine Print states “Limit 1 per person”, you can only buy and redeem the Sheldrakes Seasonal Steal once for yourself. If you buy more than one then you have to give them away as gifts to other people – all being different people.

How much should I tip when I redeem my Sheldrakes Seasonal Steal?

If you want to tip (which is, of course, up to you) then customers should tip on the full amount of the pre-discounted bill (and they usually tip generously!).

Do deals ever run more than once?

Sometimes. If a ‘Steal’ is successful and more vouchers are released for sale, it may run on the website for a further limited time. Keep checking our website to stay up to date with all our latest Seasonal Steals.

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